Do you want to know how pet care customers really feel about the experiences they have with pet care providers? Do you want to know exactly how customers want to be treated? I hope you do and if so, read Yelp! Believe me, I never want to promote a site that has been accused of …
10 Reasons For Exceptional Customer Service
When the Dog Gurus asked me to contribute to their month-long series dedicated to Customer Service—I was thrilled to participate! I feel very fortunate to work in an industry filled with so many amazing and kindhearted people who share a passion for pets. With businesses run by all these nice people, one might assume that …
Are You Ready to Become Certified?
Yes…professional pet care certification is available for anyone working in dog daycare, pet boarding, dog walking or pet sitting. This week the Professional Animal Care Certification Council (PACCC) announced that registrations were open to take the Certified Professional Animal Care Provider (CPACP) exam. The certification is independent validation of your knowledge of the requirements of providing …
The Business with the Biggest Heart Wins!
Do you ever wonder why some customers never come back? You thought they were happy but then you hear they’ve become a regular of your direct competitor. How about being blindsided after losing an employee who was an integral part of your team? Naturally, in both of these situations, you’re going to stop and wonder …