In the bustling world of pet boarding and daycare, one key factor that sets apart exceptional establishments from the rest is the level of staff accountability. Responsible, reliable, and consistent care for our furry friends is of paramount importance to pet owners. An indispensable tool emerges—the operations manual- to ensure a seamless and well-managed operation. …
Staff Training
Avoiding Fights & Bites in Your Off-leash Dog Playgroups
Let’s talk about avoiding fights and bites in your pet care facility. Did you know that you should have less than 2 fights/ bites requiring medical attention each year? How did we arrive at that figure? And how do you keep that number so low? Keep reading to find out that and other actions you …
How to Keep Your Team Motivated
Do you wonder how to keep your team motivated? Watching the dogs all day can sometimes lead to boredom if your staff hasn’t been given ideas about what to do all day. Is your team bored? Do they get tired of just standing around watching the dogs? Do you feel like they need more pep …
Teaching Canine Body Language To Your Team
The best way to have peace of mind that your team truly understands the heart and soul of your business (the dogs!!) is to make sure you are teaching canine body language to your team. Learning to read dogs helps your team better communicate with the animals in your facility’s care (and each other!). Plus, …
Selecting the Best Staff Training Leader for Your Pet Care Business
As a business owner we recommend delegating as much as possible…and that includes selecting the best staff training leader in your Pet Care Business. You need someone someone to oversee the onboarding and training of your staff. Let’s talk about the role of a staff training leader, skills they need to have to be a good …
Getting Your Staff Ready for the Holidays
With all the staffing challenges this year it’s time to regroup and make sure you are getting your team ready for the holidays. It’s the happiest time of the year…or maybe just the busiest!. It’s the perfect time to focus on preparing your staff and motivating your team to make the holiday season great. The holiday …
Onboarding Staff in Your Pet Business
With staff shortages and rising costs, it’s important to assess your performance in onboarding staff in your pet business. Keep reading to learn onboarding success stories, how to keep your staff engaged, and how to build the dream team you really need and want. Onboarding starts at time of your offer to a new hire …
Five Tips for Inspiring Your Staff
Your staff is the backbone of your business and you rely on them to care for the pets, keep things clean, be kind to your clients and build a strong team. But how can you help to inspire them to do all that? We recently talked about five tips you can use to motivate your …
Self Care for You and Your Staff
Self-care for you and your staff is important all year, however, in super busy peak times we know it can be challenging to remember to focus on self-care. Self-care isn’t selfish. Let’s look at some simple (and inexpensive) ways you can make sure you are taking care of your team and yourself so you don’t burn …
Peak Season Staffing Tips
Building a reliable team of part-time staff members to work during peak periods is a great value to your business so here are some peak season staffing tips. It is important to integrating your seasonal workers into your team smoothly so keep in mind these points. Create a job description of the responsibilities you expect …
Year-End Recognition and Bonuses
As we near the end of the year, you want to reward your team with year-end recognition and bonuses, especially those who have been with you through the craziness of the past several months. Before you start giving out money or gifts be sure you have clarity on your goal and budget. Are you wanting …
Finding the Best Staff Training for Your Pet Business
We know finding the best staff training for your pet business is a concern for many businesses. It may surprise you to find out that not all the staff training marketed to the pet service industry may be the best fit for your training needs. Before you make an investment decision it’s important to know …