Join us live in Florida to get a new perspective on how to create a world class pet care center. Elevate your business at the The Dog Gurus Summit, crafted specifically to help you grow your business.
Bring your staff and go home energized and ready to soar!
Don't miss out. Sign up for The Summit today and get Early Bird Pricing!
Explore the award winning practices of the Ritz-Carlton
The Ritz-Carlton Leadership Center will present a 3 hour session on Service Excellence Culture
Best Practices on Staff Hiring and Staff Training
Andrea Hoffer from AHA! Business Consulting and The Dog Gurus will provide the best tips on interviewing possible candidates and training them to build your dream team!
Trick Demos by Sara Carson Devine
Learn from one of the top international trick dog trainers. Sara will conduct trick demos and teach you just how easy it is to teach any dog some new tricks. Sara's tricks have helped her appear on The Late Show with David Letterman, place 5th on season 12 of America's Got Talent, and obtain the title of "Most Tricks performed by a dog in 60 seconds" by the Guinness Book of World Records.
Powerful Connections, Powerful Sales, Powerful Profits
The Secrets of Key Performance Indicators (KPIs)
Getting and Keeping New Clients
Featured Keynote Speaker
The Ritz-Carlton Leadership Center has leveraged the systems and processes of the Ritz-Carlton brand to deliver award-winning services that have allowed thousands of clients to improve customer and employee engagement, innovate their culture, and differentiate themselves. Our services have created incredible competitive advantages for some of the biggest brands in the world: Nearly 50% of the 2018 Glassdoor Top 25 Best Places to Work have been impacted by our organization’s work on culture transformation, customer experience, and continuous improvement initiatives.
Our methodology is rooted in the legendary Gold Standards of The Ritz-Carlton and the practices and processes that have allowed us to win two Malcolm Baldrige Awards and a #1 J.D. Power ranking in our category. Through culture transformation and application of our best practices, clients can expect to see their service culture dramatically change as their employees become more engaged and proactively anticipatory towards customers’ needs. This includes improved first-person resolution skills (cost reduction of 57% per transaction), double-digit percentage decreases in employee turnover, and incremental gains in customer service metrics and employee engagement. Our clients are consistently awarded for employee engagement, innovative service excellence, and for delivering unique experiences that drive organizational success.
Robin Bennett is a Certified Professional Dog Trainer, author, speaker, and expert on dogs. She founded one of the largest dog training companies in Virginia and has been using her expertise in “reading dogs” to teach families how to train their pets as well as helping others in the pet care industry keep dogs safe for over 20 years. Robin’s first book, All About Dog Daycare is the number one reference on opening a dog daycare. She is also Co-author of Off-Leash Dog Play… A Complete Guide to Safety and Fun, and an extensive staff training program called, Knowing Dogs, which are the leading staff training resources for dog daycare and boarding facilities. Robin is currently co-founder of The Dog Gurus, the nation’s premier resource for dog care professionals. Through The Dog Gurus she is now helping pet care professionals get their lives back by showing them how to create sustainable businesses with teams that truly know dogs.
Who Are The Dog Gurus?
Susan Briggs is a Certified Professional Animal Care Operator, author, speaker, and pet business expert. As co-founder of The Dog Gurus she brings over 18 years of experience in the pet industry with 12 years as co-owner and operator of a successful dog daycare, lodging, grooming and training business in Houston, Texas. In addition to being a co-author with Robin in publishing Off-Leash Dog Play and Knowing Dogs, Susan used her educational background in accounting and published Counting Noses: Accounting and Financial Management Guidelines for the Pet Services Industry. Susan enjoys making it easy for owners to understand the numbers side of their business so they can focus on care quality. In 2015 Susan co-founded the Professional Animal Care Certification Council whose mission is to provide independent testing and certification for pet care professionals. The program embraces Susan’s passion for providing quality care for animals.
Growing up in Ontario, Canada, Sara successfully ran her own dog training facility for over five years. During that time period, she taught dog tricks, obedience, puppy foundation, and agility classes. Sara is revered as one of the top international trick dog trainers and has received several awards showcasing her achievements in the past years. Her dogs have earned a multitude of agility titles and are savvy in dock diving, frisbee and canine freestyle. Sara and her Super Collies have made an appearances on The Late Show with David Letterman and continue to captivated audiences all over the world. She has aptly earned her title as Celebrity Dog Trainer after placing 5th on season 12 of America's Got Talent. She also was awarded Dog Trainer of The Year in 2017 from Greater Mats. Currently, she is living in Los Angeles, California and spending her days performing along with teaching dog trick workshops around the globe.
With a degree in management and employee relations, Lori began her professional career in sales. She owned two successful small businesses and also completed multiple university led courses in professional coaching, project management, and leadership development. In 2008 Lori began working with a pet industry consultant providing coaching for pet care business owners and veterinarians, as well as sales training for staff members. She later accepted a position as the Director of Sales in the travel industry where she managed a large call center and resurrected a failed custom group sales department. In just seven months, her efforts with custom group sales alone led to an influx of over two million dollars in actual and future revenue. Lori attributes her success to strategic hiring, sales and customer service training, effective leadership and the implementation of a clearly defined selling process. She is utilizing her professional and pet industry expertise, along with her passion for pets and those who care for them, to help pet care businesses reach new heights of success!
Andrea Hoffer has been in the business of hiring people for 25 years. She is currently the Founder and CEO of AHA! Business Consulting. The core purpose of AHA! is to give business owners their time and freedom back by helping them find, keep, & train the RIGHT team members. Andrea, a former spa owner where she managed 35 employees, knows first-hand the everyday challenges of motivating employees, exceeding customer expectations, and meeting business and revenue goals. She struggled with high-turnover and lack of good candidates and is now helping companies to recruit, hire, onboard, and engage their team members. Her main goal is to help the right candidates match with the right companies and positions. She has found that one person may be successful at one company or in one position, but not a fit for another company. She enjoys finding the right team members for your company and later hearing about how those team members flourished.
245 Water Street, Jacksonville, FL 32202
The Dog Gurus 2020 Summit will be held at the Omni Jacksonville Hotel. Reserve your room by March 1, 2020 to get special room rate (unless they sell out by then!!!)
Plan to arrive on Tuesday, March 24 (if you are a VIP plan to attend the VIP reception that evening starting at 6:30 pm).
The Summit will begin at 8:00am on Wednesday, March 25. We will end at 3:30pm on Thursday, March 26. You'll want to stay till the end!!!
Special Thanks to Our Summit Sponsors and Supporters
Become a Sponsor or Supporter The Dog Gurus Summit sponsorships offer a valuable opportunity to showcase your brand and gain targeted exposure to hundreds of industry experts, thought leaders, trailblazing entrepreneurs, and potential customers. However, it's not for everyone! Sponsorships are generally limted to those companies with excellent reputations and high quality services and products. Sponsorships must be approved by The Dog Gurus.